Hat doesn't fit or changed your mind? You have 14 days from receiving your parcel, during which you can withdraw from the contract without giving a reason. Below we explain how to do it, step by step.

Returns in 3 steps

  1. Report your return within 14 days of receiving the parcel: fill in the form below or email contact@melchika.com. All we need is your order number and what you're sending back.
  2. Send the hat back within 14 days of reporting the return: most conveniently to InPost Paczkomat locker POZ28H or by post to: Paweł Białas, ul. Rolna 31/61, 61-491 Poznań, Poland. Write your order number on the parcel.
  3. Get your money back: we'll refund you within 14 days of your return request at the latest, using the same method you paid with.

How we refund

We send the refund using the same method you paid for the order with. If you paid via Przelewy24 (fast transfer, BLIK or card), the money will go back through Przelewy24 to the same bank account or card. You don't need to give us your account number.

For other payment methods, such as PayPo, the refund is settled through the same provider. We can agree on a different form of refund only if you consent to it.

  • We refund the price of the hat and the cost of delivery to you, up to the cost of the cheapest delivery option offered in the shop.
  • The cost of sending the parcel back to us is covered by the buyer.
  • We may withhold the refund until the hat is back with us or we receive proof that it has been sent.

What condition should the hat be in

You can try the hat on, but please don't wear it day to day or wash it. Pack it so that it doesn't get crushed in transit, ideally in our Melchika box.

When the right of return doesn't apply

The right to withdraw from the contract doesn't apply to products made to your individual specification, for example in a non-standard colour or size or with personalisation. You'll find the details in § 5 of the Terms and Conditions.

Is the hat faulty? That's a complaint

If the hat is damaged or faulty, email contact@melchika.com. Include your order number, a short description and a photo. We'll reply within 14 days (§ 6 of the Terms and Conditions).

Return form

After you send the form, you'll receive an email confirmation with the next steps.

    Fill in the form and we'll confirm your request by email. Fields marked with an asterisk are required.

    How will you send the hat back?

    We'll only use the data from this form to handle your return. Details in § 7 of the Terms and Conditions.